To receive support for ECG Simulator, please contact us using one of the methods below:
Setup.exe downloads additional files from our server as part of the installation process. You may need to temporarily disable your firewall to allow setup to access the files it needs from the
Internet. After setup is complete, you will need to add an exception to your firewall to allow ECG Simulator to check for updates from our server.
Please follow the steps below to resolve the problem.
No. After installing and activating ECG Simulator, no Internet connection is required to use the software.
However, we do recommend running the software at least occasionaly while connected to the internet so that you may receive any updates or enhancements to the product.
Currently, we only distribute ECG Simulator through our website.
Occasionaly, changes to your computer configuration caused by connecting or removing any devices, or upgrading hardware may trigger a request to re-activate the software. Just follow the promptings and
enter the same license key as when you first activated the software and you should be able to proceed as normal.
Rarely, if the configuration change is significant enough, the software may incorrectly assume that you are trying to install the software on a separate, unlicensed computer. If this happens, just contact
support at firstname.lastname@example.org or call us at 559-322-0514 and we will assist you with reactivating your software. Please be sure to reference your original
license key when you contact us.
Yes. When prompted to activate your software over the Internet, choose "No" to indicate that you will be activating manually instead. Follow the onscreen instructions to activate your software.
This process requires that you have access to the Internet on another device so that you can visit the activation website. If you do not have another device, such as a cell phone or another computer with Internet access
available, you may call our office during regular business hours and we will assist you in activating your software.
Pace Symposia, Inc. © 2009