ECG Simulator Product Support

Support Options

ECG Simulator is developed and marketed by Pace Symposia, Inc. To receive support for ECG Simulator, please contact us using one of the methods below:

Email	support@pacesymposia.com
Phone	559-322-0514 x115 (Monday - Friday, 8am - 5pm PST)

Frequently Asked Questions

Troubleshooting

When I run ECG Simulator I get a flashing screen and a message saying that the evaluation period is expired, but this is the first time I have run the program.
ECG Simulator requires Adobe Flash Player 9.0 or later to run properly. Click here to download and install the latest release of Adobe Flash Player.
I get an error message when running the setup.exe saying that a file could not be downloaded.
Setup.exe downloads additional files from our server as part of the installation process. You may need to temporarily disable your firewall to allow setup to access the files it needs from the Internet. After setup is complete, you will need to add an exception to your firewall to allow ECG Simulator to check for updates from our server. Turning off your firewall in Windows XP Service Pack 2 or Later Adding an Exception to your firewall in Windows XP Service Pack 2 or Later

When I run ECG Simulator I get a flashing screen and a message saying that the evaluation period is expired, but this is the first time I have run the program.

ECG Simulator requires Adobe Flash Player 9.0 or later to run properly. Click here to download and install the latest release of Adobe Flash Player.

I get an error message when running the setup.exe saying that a file could not be downloaded.

Setup.exe downloads additional files from our server as part of the installation process. You may need to temporarily disable your firewall to allow setup to access the files it needs from the Internet. After setup is complete, you will need to add an exception to your firewall to allow ECG Simulator to check for updates from our server.

Installation & Activation

Can I install ECG Simulator on more than one computer?
When you purchase a License for ECG Simulator, you specify the number of computers that you wish to license. You will then receive a singe license key that will be valid for that number of computers. ECG Simulator will not successfully activate on more computers than you have purchased licenses for.
Can I activate ECG Simulator on a new computer if I replace an old computer that previously had a licensed copy of ECG Simulator?
If you have replaced an older computer and removed the licensed copy of ECG Simulator on that computer, please call our office for assistance in activating your software on the new computer.
Can I install ECG Simulator on a Macintosh computer?
Currently ECG Simulator is only designed for Windows PCs. We hope to have a version available for Macintosh in the future.

Features & Functionality

Which rhythms and arrhythmias can ECG Simulator display?
ECG Simulator can diplay 33 of the most common rhythms and arrhythmias in a variety of heart rates and with various ectopic activity. A complete list of rhythms can be found by clicking here.
How can I control ECG Simulator using only the keyboard?
Only the Professional Edition of ECG Simulator can be controlled from the keyboard. For a list of keyboard shortcuts, click here.
What is the difference between the Personal and Professional Editions of ECG Simulator?
The Personal Edition is designed to help an individual learn and review ECG recognition and interpretation. It is only licensed for private home use. The Professional Edition is designed for instructors and educational institutions. It includes features designed to help facilitate classroom presentations, such as keyboard controls and slide-show integration. The Professional Edition is the only version licensed for public/classroom useage. For more details on these features, please click here.